ginlo manual
1. About
ginlo
1.1. Development of
ginlo
1.2. Safety at
ginlo
1.3. Glossary
1.3.1. Terms and abbreviations used
1.3.1.1. Definitions
1.3.1.2. Abbreviations
1.3.2. Italicized spelling
1.3.3. Search
1.3.4. Links to other websites
2. Install
ginlo Private
and setup (P)
2.1. Download
ginlo Private
2.1.1.
ginlo now!
2.1.2. Download for Android devices
2.1.3. Download for iOS devices
2.2. Initial setup
2.2.1. Scan Invitation QR Code
2.2.2. I already have an account
2.2.3. Create account
3. Install
ginlo Business
and setup (B)
3.1. Account types
3.1.1. Corporate Account
3.1.2. Personal Account
3.2. Set up smartphone as initial device
3.2.1. Download for Android devices
3.2.2. Download for iOS devices
3.2.3. First setup
3.3. Setup
ginlo Desktop
as first device
3.4.
ginlo Web Messenger
setup
4. Set up second device
4.1. ginlo2
4.2. Smartphone as an additional device
4.3.
ginlo Desktop
as an additional device
4.4.
ginlo Web Messenger
as an additional device
5. User manual for Android devices
5.1. Menu „Toaster“
5.1.1. Avatar - Profile
5.1.1.1. Avatar
5.1.1.2. Display name
5.1.1.3. Status
5.1.1.4. Cell phone number (P)
5.1.1.5. First name, last name, department, cell phone number, e-mail address (B)
5.1.1.6. ginlo ID and account type
5.1.1.7. QR code
5.1.1.8. Delete account
5.1.2. Chats
5.1.3. Channels (P)
5.1.4. Contacts
5.1.4.1. Find ginlo user
5.1.4.2. Search function
5.1.4.3. Three dots
5.1.4.4. Manage contacts
5.1.5. Devices
5.1.6. Settings
5.1.6.1. Backup
5.1.6.2. Password
5.1.6.3. Privacy
5.1.6.4. Chats
5.1.6.5. Media Auto Download
5.1.6.6. Notifications
5.1.6.7. Appearance
5.1.7. Help
5.1.7.1. Manual
5.1.7.2. Get support
5.1.7.3. About ginlo
5.1.7.4. Privacy policy
5.1.7.5. Terms of use (P)
5.1.7.6. Terms and Conditions (B)
5.1.7.7. Licenses
5.1.7.8. Imprint
5.1.8. Release Notes
5.2. Menue „+“
5.2.1. New chat
5.2.2. New distributor
5.2.3. New group
5.2.4. Announcement group (B)
5.2.5. Subscribe to channel (P)
5.2.6. Search users
5.2.7. Invite (P)
5.3. “In chat” menu
5.3.1. Bar at the bottom
5.3.1.1. Input field
5.3.1.2. “+“ left
5.3.1.3. Emojis
5.3.1.4. Microphone
5.3.2. Bar on top
5.3.2.1. Single chat
5.3.2.2. Group chat
5.3.2.3. Make a call
5.3.2.4. Left arrow
5.3.3. Edit messages
5.3.3.1. Short tap
5.3.3.2. Longer tap
5.3.4. Arrow back
5.4. Chat overview
5.4.1. Single chat
5.4.2. Group chat
5.4.3. Channels (P)
6. User manual for iOS devices
6.1. Menu “Avatar”
6.1.1. Profil
6.1.1.1. Avatar
6.1.1.2. Display name
6.1.1.3. Status (P)
6.1.1.4. Availability (B)
6.1.1.5. Mobile number (P)
6.1.1.6. First name, last name, department, cell phone number, e-mail address (B)
6.1.1.7. ginlo ID and account type
6.1.1.8. QR code
6.1.1.9. Delete account
6.1.2. Device password
6.1.2.1. Change device password
6.1.2.2. Request password on app startup
6.1.2.3. Query Touch ID
6.1.2.4. Delete data
6.1.3. Privacy
6.1.3.1. Contacts
6.1.3.2. Chat
6.1.3.3. Messages
6.1.3.4. Error analysis
6.1.4. Contacts
6.1.4.1. Three Dots top right
6.1.4.2. Manage contacts
6.1.4.3. Write message
6.1.4.4. Edit contacts
6.1.4.5. Arrow at the top left
6.1.4.6. Search function
6.1.5. ginlo files
6.1.5.1. Media
6.1.5.2. Documents
6.1.6. Devices
6.1.7. Channels (P)
6.1.8. Chats
6.1.8.1. Media and quality
6.1.8.2. Background
6.1.8.3. Tones
6.1.8.4. Backup
6.1.9. Media auto download
6.1.10. Communications
6.1.10.1. Messages for chats
6.1.10.2. Notifications for groups
6.1.10.3. Notifications for channels (P)
6.1.10.4. Other
6.1.11. Help
6.1.11.1. User manual
6.1.11.2. Get support
6.1.11.3. About ginlo
6.1.11.4. Privacy policy
6.1.11.5. Terms of use (P)
6.1.11.6. General Terms and Conditions (B)
6.1.11.7. Licenses
6.1.11.8. Imprint
6.1.12. Release Notes
6.2. Menu „+“
6.2.1. New chat
6.2.2. New distributor
6.2.3. group
6.2.4. Announcement group (B)
6.2.5. Invite contacts (P)
6.3. Menu “In chat”
6.3.1. Bar at the bottom
6.3.1.1. Input field
6.3.1.2. Paperclip
6.3.1.3. Microphone
6.3.2. Top bar
6.3.2.1. Manage single chat
6.3.2.2. Manage group
6.3.2.3. Start call
6.3.2.4. Left arrow
6.3.3. Edit messages
6.3.3.1. Short tap
6.3.3.2. Longer tap
7. User manual for
ginlo Desktop
7.1. Sidebar menu
7.1.1. Profil
7.1.1.1. Avatar
7.1.1.2. Display name
7.1.1.3. Status
7.1.1.4. First name, last name, department, cell phone number, e-mail address
7.1.1.5. ginlo ID and account type
7.1.1.6. QR code
7.1.1.7. Delete account
7.1.2. Chats
7.1.3. Contacts
7.1.3.1. Manage contacts
7.1.3.2. Search function
7.1.4. Files
7.1.4.1. Media
7.1.4.2. Documents
7.1.5. Settings (cog)
7.1.5.1. Profile
7.1.5.2. Devices
7.1.5.3. Change device password
7.1.5.4. Blocked contacts
7.1.5.5. Messages available on server
7.1.5.6. Read receipt
7.1.5.7. Online status
7.1.5.8. Password forgotten
7.1.5.9. Notifications
7.1.5.10. Legal & Privacy
7.1.5.11. ginlo business license
7.1.5.12. Version
7.1.5.13. Close
7.1.6. Server status
7.2. “Chat overview” menu
7.2.1. Search function
7.2.2. Menu „+“
7.2.2.1. New chat
7.2.2.2. New group
7.2.2.3. New announcement group (B)
7.2.2.4. Search users
7.2.3. Chat selection
7.3. “In chat” menu
7.3.1. Bar at the bottom
7.3.1.1. Input field
7.3.1.2. Staple
7.3.1.3. Emojis
7.3.1.4. Send voice message
7.3.2. Top bar
7.3.2.1. Single chat
7.3.2.2. Group chat
7.3.2.3. Phone
7.3.2.4. Camera
7.3.2.5. Magnifier
7.3.2.6. Arrow
7.3.3. Edit messages
7.4. “Menu bar”
8. Audio Video Calls
8.1. Requirements
8.1.1. Participants
8.1.2. Technical Requirements
8.2. Start conversation
8.2.1. 1:1 conversation
8.2.2. Group conversation
8.3. Accept call
8.4. Conduct conversation
8.5. End call
8.6. Explanation of buttons
8.6.1. Android
8.6.1.1. Microphone
8.6.1.2. Camera
8.6.1.3. Report
8.6.1.4. View
8.6.1.5. Attendees
8.6.1.6. Change camera
8.6.1.7. Other settings (3 dots)
8.6.1.8. Handset
8.6.2. iOS
8.6.2.1. Microphone
8.6.2.2. Handset
8.6.2.3. Camera
8.6.2.4. Settings (3 points)
8.6.3.
ginlo Desktop
or
ginlo Web Messenger
(B)
8.6.3.1. Bottom bar
8.6.3.2. Top bar
8.6.3.3. Right sidebar
9.
ginlo Management Cockpit
(B)
9.1. Order the
ginlo Management Cockpit
9.2. Register in
ginlo Management Cockpit
9.3. Set up and manage cockpit
9.3.1. Settings
9.3.1.1. Company information
9.3.1.2. Administrator
9.3.1.3. Deputy
9.3.1.4. Order History
9.3.1.5. ginlo Business API
9.3.1.6. EMM rollout
9.3.2. App and user management
9.3.2.1. App settings
9.3.2.2. App design
9.3.2.3. User
9.3.2.4. Licenses
9.3.2.5. Groups
9.3.2.6. Channels
9.3.3. Dashboard
9.4. Tips & tricks
9.4.1. App management
9.4.2. Devices
9.4.3. Contacts
9.4.4. Recovery Code
10. Tips & Tricks
10.1. Import backup (restore)
10.1.1. Copy backup to smartphone (A)
10.1.2. Load backup into mobile app
10.2. Input field is not shown
10.3. Forgot password
10.4. Upgrade from
ginlo Private
to
ginlo Business
11. FAQ
11.1. ginlo Private
11.1.1. General
11.1.2. ginlo2
11.1.3. Security & Privacy
11.2. ginlo Business (B)
11.2.1. General
11.2.2. Mobile App
11.2.3. Web Messenger
11.2.4. ginlo2 Business (B)
11.3. Error messages
ginlo manual
Index
Index