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  • 1. About ginlo
  • 2. Abbreviations and terms
    • 2.1. Abbreviations
    • 2.2. Definitions
    • 2.3. Italic notation
    • 2.4. Search
    • 2.5. Links to other websites
  • 3. Install ginlo Private and setup (P)
    • 3.1. Download ginlo Private
      • 3.1.1. ginlo now!
      • 3.1.2. Download for Android devices
      • 3.1.3. Download for iOS devices
    • 3.2. Initial setup
      • 3.2.1. Scan Invitation QR Code
      • 3.2.2. I already have an account
      • 3.2.3. Create account
  • 4. Install ginlo Business and setup (B)
    • 4.1. Account types
      • 4.1.1. Corporate Account
      • 4.1.2. Personal Account
    • 4.2. Set up smartphone as initial device
      • 4.2.1. Download for Android devices
      • 4.2.2. Download for iOS devices
      • 4.2.3. First setup
    • 4.3. Setup ginlo Desktop as first device
    • 4.4. ginlo Web Messenger setup
  • 5. Set up second device
    • 5.1. Smartphone as an additional device
    • 5.2. ginlo Desktop as an additional device (B)
    • 5.3. ginlo Web Messenger as an additional device (B)
  • 6. User manual for Android devices
    • 6.1. Menu „Toaster“
      • 6.1.1. Avatar - Profile
        • 6.1.1.1. Avatar
        • 6.1.1.2. Display name
        • 6.1.1.3. Status
        • 6.1.1.4. Cell phone number (P)
        • 6.1.1.5. First name, last name, department, cell phone number, e-mail address (B)
        • 6.1.1.6. ginlo ID and account type
        • 6.1.1.7. QR code
        • 6.1.1.8. Delete account
      • 6.1.2. Chats
      • 6.1.3. Channels (P)
      • 6.1.4. Contacts
        • 6.1.4.1. Find ginlo user
        • 6.1.4.2. Search function
        • 6.1.4.3. Three dots
        • 6.1.4.4. Manage contacts
      • 6.1.5. Devices
      • 6.1.6. Settings
        • 6.1.6.1. Backup
        • 6.1.6.2. Password
        • 6.1.6.3. Privacy
        • 6.1.6.4. Chats
        • 6.1.6.5. Media Auto Download
        • 6.1.6.6. Notifications
        • 6.1.6.7. Appearance
      • 6.1.7. Help
        • 6.1.7.1. Manual
        • 6.1.7.2. Get support
        • 6.1.7.3. About ginlo
        • 6.1.7.4. Privacy policy
        • 6.1.7.5. Terms of use (P)
        • 6.1.7.6. Terms and Conditions (B)
        • 6.1.7.7. Licenses
        • 6.1.7.8. Imprint
      • 6.1.8. Release Notes
    • 6.2. Menue „+“
      • 6.2.1. New chat
      • 6.2.2. New distributor
      • 6.2.3. New group
      • 6.2.4. Announcement group (B)
      • 6.2.5. Subscribe to channel (P)
      • 6.2.6. Search users
      • 6.2.7. Invite (P)
    • 6.3. “In chat” menu
      • 6.3.1. Bar at the bottom
        • 6.3.1.1. Input field
        • 6.3.1.2. “+“ left
        • 6.3.1.3. Emojis
        • 6.3.1.4. Microphone
      • 6.3.2. Bar on top
        • 6.3.2.1. Single chat
        • 6.3.2.2. Group chat
        • 6.3.2.3. Make a call
        • 6.3.2.4. Left arrow
      • 6.3.3. Edit messages
        • 6.3.3.1. Short tap
        • 6.3.3.2. Longer tap
      • 6.3.4. Arrow back
    • 6.4. Chat overview
      • 6.4.1. Single chat
      • 6.4.2. Group chat
      • 6.4.3. Channels (P)
  • 7. User manual for iOS devices
    • 7.1. Menu “Avatar”
      • 7.1.1. Profil
        • 7.1.1.1. Avatar
        • 7.1.1.2. Display name
        • 7.1.1.3. Status (P)
        • 7.1.1.4. Availability (B)
        • 7.1.1.5. Mobile number (P)
        • 7.1.1.6. First name, last name, department, cell phone number, e-mail address (B)
        • 7.1.1.7. ginlo ID and account type
        • 7.1.1.8. QR code
        • 7.1.1.9. Delete account
      • 7.1.2. Device password
        • 7.1.2.1. Change device password
        • 7.1.2.2. Request password on app startup
        • 7.1.2.3. Query Touch ID
        • 7.1.2.4. Delete data
      • 7.1.3. Privacy
        • 7.1.3.1. Contacts
        • 7.1.3.2. Chat
        • 7.1.3.3. Messages
        • 7.1.3.4. Error analysis
      • 7.1.4. Contacts
        • 7.1.4.1. Three Dots top right
        • 7.1.4.2. Manage contacts
        • 7.1.4.3. Write message
        • 7.1.4.4. Edit contacts
        • 7.1.4.5. Arrow at the top left
        • 7.1.4.6. Search function
      • 7.1.5. ginlo files
        • 7.1.5.1. Media
        • 7.1.5.2. Documents
      • 7.1.6. Devices
      • 7.1.7. Channels (P)
      • 7.1.8. Chats
        • 7.1.8.1. Media and quality
        • 7.1.8.2. Background
        • 7.1.8.3. Tones
        • 7.1.8.4. Backup
      • 7.1.9. Media auto download
      • 7.1.10. Communications
        • 7.1.10.1. Messages for chats
        • 7.1.10.2. Notifications for groups
        • 7.1.10.3. Notifications for channels (P)
        • 7.1.10.4. Other
      • 7.1.11. Help
        • 7.1.11.1. User manual
        • 7.1.11.2. Get support
        • 7.1.11.3. About ginlo
        • 7.1.11.4. Privacy policy
        • 7.1.11.5. Terms of use (P)
        • 7.1.11.6. General Terms and Conditions (B)
        • 7.1.11.7. Licenses
        • 7.1.11.8. Imprint
      • 7.1.12. Release Notes
    • 7.2. Menu „+“
      • 7.2.1. New chat
      • 7.2.2. New distributor
      • 7.2.3. group
      • 7.2.4. Announcement group (B)
      • 7.2.5. Invite contacts (P)
    • 7.3. Menu “In chat”
      • 7.3.1. Bar at the bottom
        • 7.3.1.1. Input field
        • 7.3.1.2. Paperclip
        • 7.3.1.3. Microphone
      • 7.3.2. Top bar
        • 7.3.2.1. Manage single chat
        • 7.3.2.2. Manage group
        • 7.3.2.3. Start call
        • 7.3.2.4. Left arrow
      • 7.3.3. Edit messages
        • 7.3.3.1. Short tap
        • 7.3.3.2. Longer tap
  • 8. User manual for ginlo Desktop (B)
    • 8.1. Sidebar menu
      • 8.1.1. Profil
        • 8.1.1.1. Avatar
        • 8.1.1.2. Display name
        • 8.1.1.3. Status
        • 8.1.1.4. First name, last name, department, cell phone number, e-mail address
        • 8.1.1.5. ginlo ID and account type
        • 8.1.1.6. QR code
        • 8.1.1.7. Delete account
      • 8.1.2. Chats
      • 8.1.3. Contacts
        • 8.1.3.1. Manage contacts
        • 8.1.3.2. Search function
      • 8.1.4. Files
        • 8.1.4.1. Media
        • 8.1.4.2. Documents
      • 8.1.5. Settings (cog)
        • 8.1.5.1. Profile
        • 8.1.5.2. Devices
        • 8.1.5.3. Change device password
        • 8.1.5.4. Blocked contacts
        • 8.1.5.5. Messages available on server
        • 8.1.5.6. Read receipt
        • 8.1.5.7. Online status
        • 8.1.5.8. Password forgotten
        • 8.1.5.9. Notifications
        • 8.1.5.10. Legal & Privacy
        • 8.1.5.11. ginlo business license
        • 8.1.5.12. Version
        • 8.1.5.13. Close
      • 8.1.6. Server status
    • 8.2. “Chat overview” menu
      • 8.2.1. Search function
      • 8.2.2. Menu „+“
        • 8.2.2.1. New chat
        • 8.2.2.2. New group
        • 8.2.2.3. New announcement group (B)
        • 8.2.2.4. Search users
      • 8.2.3. Chat selection
    • 8.3. “In chat” menu
      • 8.3.1. Bar at the bottom
        • 8.3.1.1. Input field
        • 8.3.1.2. Staple
        • 8.3.1.3. Emojis
        • 8.3.1.4. Send voice message
      • 8.3.2. Top bar
        • 8.3.2.1. Single chat
        • 8.3.2.2. Group chat
        • 8.3.2.3. Phone
        • 8.3.2.4. Camera
        • 8.3.2.5. Magnifier
        • 8.3.2.6. Arrow
      • 8.3.3. Edit messages
    • 8.4. “Menu bar”
  • 9. Audio Video Calls
    • 9.1. Requirements
      • 9.1.1. Participants
      • 9.1.2. Technical Requirements
    • 9.2. Start conversation
      • 9.2.1. 1:1 conversation
      • 9.2.2. Group conversation
    • 9.3. Accept call
    • 9.4. Conduct conversation
    • 9.5. End call
    • 9.6. Explanation of buttons
      • 9.6.1. Android
        • 9.6.1.1. Microphone
        • 9.6.1.2. Camera
        • 9.6.1.3. Report
        • 9.6.1.4. View
        • 9.6.1.5. Attendees
        • 9.6.1.6. Change camera
        • 9.6.1.7. Other settings (3 dots)
        • 9.6.1.8. Handset
      • 9.6.2. iOS
        • 9.6.2.1. Microphone
        • 9.6.2.2. Handset
        • 9.6.2.3. Camera
        • 9.6.2.4. Settings (3 points)
      • 9.6.3. ginlo Desktop or ginlo Web Messenger (B)
        • 9.6.3.1. Bottom bar
        • 9.6.3.2. Top bar
        • 9.6.3.3. Right sidebar
  • 10. ginlo Management Cockpit (B)
    • 10.1. Order the ginlo Management Cockpit
    • 10.2. Register in ginlo Management Cockpit
    • 10.3. Set up and manage cockpit
      • 10.3.1. Settings
        • 10.3.1.1. Company information
        • 10.3.1.2. Administrator
        • 10.3.1.3. Deputy
        • 10.3.1.4. Order History
        • 10.3.1.5. ginlo Business API
        • 10.3.1.6. EMM rollout
      • 10.3.2. App and user management
        • 10.3.2.1. App settings
        • 10.3.2.2. App design
        • 10.3.2.3. User
        • 10.3.2.4. Licenses
        • 10.3.2.5. Groups
        • 10.3.2.6. Channels
      • 10.3.3. Dashboard
    • 10.4. Tips & tricks
      • 10.4.1. App management
      • 10.4.2. Devices
      • 10.4.3. Contacts
      • 10.4.4. Recovery Code
  • 11. Tips & Tricks
    • 11.1. Import backup (restore)
      • 11.1.1. Copy backup to smartphone (A)
      • 11.1.2. Load backup into mobile app
    • 11.2. Input field is not shown
    • 11.3. Forgot password
    • 11.4. Upgrade from ginlo Private to ginlo Business
  • 12. FAQ
    • 12.1. ginlo Private
      • 12.1.1. General
      • 12.1.2. Security & Privacy
    • 12.2. ginlo Business
      • 12.2.1. General
      • 12.2.2. Mobile App
      • 12.2.3. Web Messenger (B)
    • 12.3. Error messages
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