ginlo manual

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Content

• 1. About ginlo
• 2. Abbreviations and terms
  • 2.1. Abbreviations
  • 2.2. Definitions
  • 2.3. Italic notation
  • 2.4. Search
  • 2.5. Links to other websites
• 3. Install ginlo Private and setup (P)
  • 3.1. Download ginlo Private
    • 3.1.1. Download for Android devices
    • 3.1.2. Download for iOS devices
  • 3.2. Initial setup
• 4. ginlo Management Cockpit (B)
  • 4.1. Install certificate
    • 4.1.1. What is a browser certificate and why is it needed?
    • 4.1.2. Save browser certificate from welcome email
    • 4.1.3. Install browser certificate for ginlo Management Cockpit
      • 4.1.3.1. Windows | Google Chrome and Microsoft Edge
      • 4.1.3.2. Windows | Mozilla Firefox
      • 4.1.3.3. macOS | Safari, Google Chrome and Microsoft Edge
      • 4.1.3.4. macOS | Mozilla Firefox
    • 4.1.4. Register in ginlo Management Cockpit
    • 4.1.5. Do you have any questions?
  • 4.2. Cockpit setup
    • 4.2.1. Start page
    • 4.2.2. Settings
      • 4.2.2.1. Company information
      • 4.2.2.2. Administrator
      • 4.2.2.3. Deputy
      • 4.2.2.4. LDAP data
        • 4.2.2.4.1. LDAP Import
        • 4.2.2.4.2. LDAP interface description
      • 4.2.2.5. EMM rollout
        • 4.2.2.5.1. Short description for MobileIron
        • 4.2.2.5.2. Documentation für MobileIron
        • 4.2.2.5.3. Documentation for Workspace ONE UEM
        • 4.2.2.5.4. Quick Start Guide for IBM MaaS360
      • 4.2.2.6. Order history
    • 4.2.3. App and user management
      • 4.2.3.1. App settings
        • 4.2.3.1.1. Contact policy
        • 4.2.3.1.2. Password policy
        • 4.2.3.1.3. Password complexity
        • 4.2.3.1.4. Chat policy
      • 4.2.3.2. App design
      • 4.2.3.3. User
      • 4.2.3.4. Licenses
      • 4.2.3.5. Groups
      • 4.2.3.6. Channels
      • 4.2.3.7. Dashboard
    • 4.2.4. Tips & tricks
      • 4.2.4.1. App management
      • 4.2.4.2. Devices
      • 4.2.4.3. Contacts
      • 4.2.4.4. Login in cockpit not possible
      • 4.2.4.5. Recovery Code
• 5. Install ginlo Business and setup (B)
  • 5.1. Set up smartphone as initial device
    • 5.1.1. Download for Android devices
    • 5.1.2. Download for iOS devices
    • 5.1.3. First setup
  • 5.2. Setup ginlo Desktop as first device
  • 5.3. ginlo Web Messenger setup
• 6. Set up second device
  • 6.1. Smartphone as an additional device
  • 6.2. ginlo Desktop as an additional device (B)
  • 6.3. ginlo Web Messenger as an additional device (B)
• 7. User manual for Android devices
  • 7.1. Menu „Toaster“
    • 7.1.1. Avatar - Profile
      • 7.1.1.1. Avatar
      • 7.1.1.2. Display name
      • 7.1.1.3. Status
      • 7.1.1.4. Cell phone number (P)
      • 7.1.1.5. First name, last name, department, cell phone number, e-mail address (B)
      • 7.1.1.6. ginlo ID and account type
      • 7.1.1.7. QR code
      • 7.1.1.8. Delete account
    • 7.1.2. Chats
    • 7.1.3. Channels (P)
    • 7.1.4. Contacts
      • 7.1.4.1. Manage contacts
        • 7.1.4.1.1. Mute
        • 7.1.4.1.2. Delete
        • 7.1.4.1.3. Block
        • 7.1.4.1.4. Send message
        • 7.1.4.1.5. Scan contact (P)
      • 7.1.4.2. Search function
      • 7.1.4.3. Three dots
        • 7.1.4.3.1. Inviting friends (P)
        • 7.1.4.3.2. Inviting Colleagues (B)
        • 7.1.4.3.3. Search user
        • 7.1.4.3.4. Synchronize address book
    • 7.1.5. Devices
    • 7.1.6. Settings
      • 7.1.6.1. Password
        • 7.1.6.1.1. Change password
        • 7.1.6.1.2. Change code
        • 7.1.6.1.3. Request password
        • 7.1.6.1.4. Delete data
        • 7.1.6.1.5. Recovery code (B)
      • 7.1.6.2. Privacy
        • 7.1.6.2.1. Status
        • 7.1.6.2.2. Contacts
        • 7.1.6.2.3. Chat
        • 7.1.6.2.4. Messages
        • 7.1.6.2.5. Error analysis
      • 7.1.6.3. Chats
        • 7.1.6.3.1. Media
        • 7.1.6.3.2. Background
        • 7.1.6.3.3. Sounds
        • 7.1.6.3.4. Backup
          • 7.1.6.3.4.1. Create backup
          • 7.1.6.3.4.2. Save backup externally
          • 7.1.6.3.4.3. Import backup
      • 7.1.6.4. Media Auto Download
      • 7.1.6.5. Notifications
        • 7.1.6.5.1. Messages for chats
        • 7.1.6.5.2. Messages for groups
        • 7.1.6.5.3. Messages for channels
        • 7.1.6.5.4. Other
      • 7.1.6.6. Appearance
        • 7.1.6.6.1. Darkmode
        • 7.1.6.6.2. Image contents
      • 7.1.6.7. Help
        • 7.1.6.7.1. FAQ (B)
        • 7.1.6.7.2. Get support
          • 7.1.6.7.2.1. Contact customer service
          • 7.1.6.7.2.2. Send log file
        • 7.1.6.7.3. About ginlo
          • 7.1.6.7.3.1. Encryption in ginlo
          • 7.1.6.7.3.2. This is how secure your communication is
          • 7.1.6.7.3.3. Transmission status
        • 7.1.6.7.4. Privacy policy
        • 7.1.6.7.5. Terms of use (P)
        • 7.1.6.7.6. Terms and Conditions (B)
        • 7.1.6.7.7. Licenses
        • 7.1.6.7.8. Imprint
      • 7.1.6.8. Version
  • 7.2. Menue „+“
    • 7.2.1. New chat
    • 7.2.2. New distributor
    • 7.2.3. New group
    • 7.2.4. Announcement group (B)
    • 7.2.5. Subscribe to channel (P)
    • 7.2.6. Search users
    • 7.2.7. Invite (P)
  • 7.3. “In chat” menu
    • 7.3.1. Bar at the bottom
      • 7.3.1.1. Input field
      • 7.3.1.2. “+“ left
        • 7.3.1.2.1. Make video call
        • 7.3.1.2.2. Make audio call
        • 7.3.1.2.3. Take photo
        • 7.3.1.2.4. Select image
        • 7.3.1.2.5. Record video
        • 7.3.1.2.6. Select video from album
        • 7.3.1.2.7. Choose file
        • 7.3.1.2.8. Send location
        • 7.3.1.2.9. Send contact
      • 7.3.1.3. Emojis
      • 7.3.1.4. Microphone
    • 7.3.2. Bar on top
      • 7.3.2.1. Single chat
        • 7.3.2.1.1. Mute, block and delete
        • 7.3.2.1.2. Empty chat
        • 7.3.2.1.3. Scan contact (P)
      • 7.3.2.2. Group chat
        • 7.3.2.2.1. Group administrator
        • 7.3.2.2.2. Group member
      • 7.3.2.3. Left arrow
• 8. User manual for iOS devices
  • 8.1. Menu “Avatar”
    • 8.1.1. Profil
      • 8.1.1.1. Avatar
      • 8.1.1.2. Display name
      • 8.1.1.3. Status (P)
      • 8.1.1.4. Availability (B)
      • 8.1.1.5. Mobile number (P)
      • 8.1.1.6. First name, last name, department, cell phone number, e-mail address (B)
      • 8.1.1.7. ginlo ID and account type
      • 8.1.1.8. QR code
      • 8.1.1.9. Delete account
    • 8.1.2. Device password
      • 8.1.2.1. Change device password
        • 8.1.2.1.1. Change password
        • 8.1.2.1.2. Change code
      • 8.1.2.2. Request password on app startup
      • 8.1.2.3. Query Touch ID
      • 8.1.2.4. Delete data
        • 8.1.2.4.1. Recovery code (B)
    • 8.1.3. Privacy
      • 8.1.3.1. Contacts
      • 8.1.3.2. Chat
      • 8.1.3.3. Messages
      • 8.1.3.4. Error analysis
    • 8.1.4. Contacts
      • 8.1.4.1. Manage contacts
      • 8.1.4.2. Mute
      • 8.1.4.3. Delete
      • 8.1.4.4. Scan contact
      • 8.1.4.5. Block
      • 8.1.4.6. Write message
      • 8.1.4.7. Arrow at the top left
      • 8.1.4.8. Arrow top right
        • 8.1.4.8.1. Invite friends (P)
        • 8.1.4.8.2. Invite colleagues (B)
        • 8.1.4.8.3. Search users
        • 8.1.4.8.4. Synchronize address book
        • 8.1.4.8.5. Cancel
      • 8.1.4.9. Search function
    • 8.1.5. ginlo files
      • 8.1.5.1. Media
      • 8.1.5.2. Documents
    • 8.1.6. Channels (P)
    • 8.1.7. Devices
    • 8.1.8. Help
      • 8.1.8.1. About ginlo
        • 8.1.8.1.1. Encryption in ginlo
        • 8.1.8.1.2. This is how secure your communication is
        • 8.1.8.1.3. Transmission status
      • 8.1.8.2. Privacy policy
      • 8.1.8.3. Terms of use (P)
      • 8.1.8.4. General Terms and Conditions (B)
      • 8.1.8.5. Licenses
      • 8.1.8.6. Imprint
      • 8.1.8.7. Get support
        • 8.1.8.7.1. Contact customer service
        • 8.1.8.7.2. Send log file
    • 8.1.9. Chats
      • 8.1.9.1. Media and quality
      • 8.1.9.2. Background
      • 8.1.9.3. Tones
      • 8.1.9.4. Backup
        • 8.1.9.4.1. Create Backup
        • 8.1.9.4.2. Import backup
    • 8.1.10. Media auto download
    • 8.1.11. Communications
      • 8.1.11.1. Messages for chats
      • 8.1.11.2. Notifications for groups
      • 8.1.11.3. Notifications for channels
      • 8.1.11.4. Other
    • 8.1.12. Version
  • 8.2. Menu „+“
    • 8.2.1. New chat
    • 8.2.2. New distributor
    • 8.2.3. group
    • 8.2.4. Announcement group (B)
    • 8.2.5. Invite friends (P)
  • 8.3. Menu “In chat”
    • 8.3.1. Bar at the bottom
      • 8.3.1.1. Input field
      • 8.3.1.2. „+“ left
        • 8.3.1.2.1. Camera
        • 8.3.1.2.2. Album
        • 8.3.1.2.3. Send location
        • 8.3.1.2.4. Contact
        • 8.3.1.2.5. File
        • 8.3.1.2.6. ginlo files
      • 8.3.1.3. Microphone
    • 8.3.2. Top bar
      • 8.3.2.1. Manage single chat
        • 8.3.2.1.1. Mute and block
        • 8.3.2.1.2. Empty chat
        • 8.3.2.1.3. Export chat
      • 8.3.2.2. Manage group
        • 8.3.2.2.1. Group Administrator
        • 8.3.2.2.2. Group member
      • 8.3.2.3. Start call
      • 8.3.2.4. Left arrow
• 9. User manual for ginlo Desktop (B)
  • 9.1. Sidebar menu
    • 9.1.1. Profil
      • 9.1.1.1. Avatar
      • 9.1.1.2. Display name
      • 9.1.1.3. Status
      • 9.1.1.4. First name, last name, department, cell phone number, e-mail address
      • 9.1.1.5. ginlo ID and account type
      • 9.1.1.6. QR code
      • 9.1.1.7. Delete account
    • 9.1.2. Chats
    • 9.1.3. Contacts
      • 9.1.3.1. Manage contacts
        • 9.1.3.1.1. Add to favorites
        • 9.1.3.1.2. Share
        • 9.1.3.1.3. Edit
        • 9.1.3.1.4. Block
        • 9.1.3.1.5. Mute
      • 9.1.3.2. Search function
    • 9.1.4. Files
      • 9.1.4.1. Media
      • 9.1.4.2. Documents
    • 9.1.5. Settings (cog)
      • 9.1.5.1. Profile
      • 9.1.5.2. Devices
      • 9.1.5.3. Change device password
      • 9.1.5.4. Blocked contacts
      • 9.1.5.5. Messages available on server
      • 9.1.5.6. Read receipt
      • 9.1.5.7. Online status
      • 9.1.5.8. Password forgotten
      • 9.1.5.9. Notifications
      • 9.1.5.10. Legal & Privacy
        • 9.1.5.10.1. About ginlo Business
          • 9.1.5.10.1.1. Encryption in ginlo
          • 9.1.5.10.1.2. This is how secure your communication is
          • 9.1.5.10.1.3. Transmission status
        • 9.1.5.10.2. Privacy
        • 9.1.5.10.3. Terms and Conditions
        • 9.1.5.10.4. FAQ
        • 9.1.5.10.5. Licenses
        • 9.1.5.10.6. Imprint
      • 9.1.5.11. ginlo business license
      • 9.1.5.12. Version
      • 9.1.5.13. Close
    • 9.1.6. Server status
  • 9.2. “Chat overview” menu
    • 9.2.1. Search function
    • 9.2.2. Menu „+“
      • 9.2.2.1. New chat
      • 9.2.2.2. New group
      • 9.2.2.3. New announcement group (B)
      • 9.2.2.4. Search users
    • 9.2.3. Chat selection
  • 9.3. “In chat” menu
    • 9.3.1. Bar at the bottom
      • 9.3.1.1. Input field
      • 9.3.1.2. Staple
        • 9.3.1.2.1. Camera
        • 9.3.1.2.2. Audio
        • 9.3.1.2.3. Contacts
        • 9.3.1.2.4. ginlo media
        • 9.3.1.2.5. Files
        • 9.3.1.2.6. Pictures & Videos
      • 9.3.1.3. Emojis
      • 9.3.1.4. Send voice message
    • 9.3.2. Top bar
      • 9.3.2.1. Single chat
        • 9.3.2.1.1. Mute
        • 9.3.2.1.2. Favorites and editing
      • 9.3.2.2. Group chat
        • 9.3.2.2.1. Group administrator
        • 9.3.2.2.2. Group member
      • 9.3.2.3. Phone
      • 9.3.2.4. Camera
      • 9.3.2.5. Magnifier
      • 9.3.2.6. Arrow
        • 9.3.2.6.1. Empty chat
        • 9.3.2.6.2. Delete chat
  • 9.4. “Menu bar”
• 10. Audio Video Calls
  • 10.1. Requirements
    • 10.1.1. Participants
    • 10.1.2. Technical Requirements
  • 10.2. Start conversation
    • 10.2.1. 1:1 conversation
    • 10.2.2. Group conversation
  • 10.3. Accept call
  • 10.4. Conduct conversation
  • 10.5. End call
  • 10.6. Explanation of buttons
    • 10.6.1. Smartphone
      • 10.6.1.1. Microphone
      • 10.6.1.2. Phone handset
      • 10.6.1.3. Camera
      • 10.6.1.4. Three dots
        • 10.6.1.4.1. Select audio device
        • 10.6.1.4.2. Enable / disable audio only mode
        • 10.6.1.4.3. Signal / lower hand
        • 10.6.1.4.4. More options
          • 10.6.1.4.4.1. Change audio device
          • 10.6.1.4.4.2. Enable / disable audio only mode
          • 10.6.1.4.4.3. Signal / lower hand
          • 10.6.1.4.4.4. Change camera
          • 10.6.1.4.4.5. Enable tile view
          • 10.6.1.4.4.6. Start / stop display of subtitles
    • 10.6.2. Desktop (B)
      • 10.6.2.1. Bottom bar
        • 10.6.2.1.1. Share screen
        • 10.6.2.1.2. Raise hand
        • 10.6.2.1.3. Microphone on-off
        • 10.6.2.1.4. Phone handset
        • 10.6.2.1.5. Camera
        • 10.6.2.1.6. Tile view
        • 10.6.2.1.7. Three dots
        • 10.6.2.1.8. Quality settings
        • 10.6.2.1.9. Full screen mode (exit)
        • 10.6.2.1.10. Start livestream
        • 10.6.2.1.11. Start recording
        • 10.6.2.1.12. Share YouTube video
        • 10.6.2.1.13. Enable / disable background blur
        • 10.6.2.1.14. Settings
        • 10.6.2.1.15. Mute all
        • 10.6.2.1.16. Speaker statistics
        • 10.6.2.1.17. Show shortcuts
      • 10.6.2.2. Upper bar
• 11. Tips & tricks
  • 11.1. Import backup (restore)
    • 11.1.1. Copy backup to smartphone (A)
    • 11.1.2. Load backup into mobile app
  • 11.2. Input field is not shown
  • 11.3. Forgot password
  • 11.4. Upgrade from ginlo Private to ginlo Business (A)
• 12. FAQ
  • 12.1. ginlo Private
    • 12.1.1. General
    • 12.1.2. Security & Privacy
  • 12.2. ginlo Business
    • 12.2.1. General
    • 12.2.2. Mobile App
    • 12.2.3. Web Messenger (B)